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What are the differences between Scene and Playlist? |
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One Playlist may contain multiple scenes and each scene may have its specific layout and zone arrangement. In one Playlist, each scene should be with the same resolution but the zone arrangement, media content and duration of the scene can be different. |
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What are the supported media files for WCM 6 Pro? |
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Please refer the supported video/audio files on the WCM 6 Pro Support Media Guide document online: http://www.signage.dtri.com/download/wcm6/Supported_Video_Audio_Codec_Guideline.pdf |
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How should I adjust the settings in advance to ensure the PPT file will be played correctly? |
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To play your PowerPoint file properly by WCM 6 Pro, please follow the steps below: 1. Open the PowerPoint file and select File | Page Setup. 2. Adjust the width/height of the slide to match the resolution of your signage screen. And then click OK to save the settings.
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Can I add a ticker with translucent/ transparent background? |
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The translucent/ transparent background is not available for the ticker zone. You can use Widget Editor to create a ticker widget with translucent/ transparent background. Please refer to Widget Editor section for instructions. |
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Why does the preview image in the playlist editor look blurry when a high resolution media is applied? |
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It takes much time to apply the real resolution preview image in a scene zone, so a thumbnail image will be used if the original media has resolution higher than 1920 x 1080. However, if to use 100% zoom to view an image larger than 1920 × 1080, it won't be blurry. |
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Can I add more scenes in a playlist? |
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Yes, when a scene is complete and saved, you
can click  to add
the second scene with a new layout to decorate. You can also click
to  copy the
first scene to edit. However, scenes within a playlist should be
with the same resolution and orientation. If you are going to play
content with different resolution, you should create multiple
playlists and publish.
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Can I adjust the schedule after publishing the playlist? |
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Yes, after publishing, you can still manage the schedule under the Schedule function. Please refer to Chapter 3 for the instructions. |
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How do I know the status of each playlist? |
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The
The Click on the
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Can I preview the playlist in a Mac? |
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Currently, the Preview Player can be installed in Windows operating systems only. |
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Can I import/ export/ copy/ cut/ paste multiple media files at the same time? |
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Yes, while selecting the media files to import/export, copy/cut/paste or to delete media files, you can press Ctrl key and select files one by one, or drag the cursor to select mulitiple files to manage. When importing multiple files to the media library, the status 
will be shown on the top menu. The number indicates the
remaining files to be uploaded. |
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Is there any file size limitation while uploading? |
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There is no size limitation to Chrome. To Internet Explorer the max. size is 2GB, and 4GB to FireFox. |
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How to move Players to another Group? |
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Select a player and click  . Select the target group and click  to move into.
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What is the content of each privilege? |
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Edge Server management: allow or deny managing the Edge Server functions in Edge Server module. Change system settings: allow or deny changing the system settings in Settings module. Account and role management: allow or deny managing the accounts and roles in Account Management and Role Management modules. |
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What can I do when my player operating system gets corrupted and cannot boot into Windows? |
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If your player storage is >32GB, it comes with a backup OS. Reboot the system and pick PE. After booting into PE, the GUI has an option to restore the corrupted OS. After restoring the OS, please register player again. If your player storage is <32GB, please contact your sales agent to get a recovery image. |
icon
shows a playlist is published and running. Click on the 
icon
means the playlist is published or requested to publish but not
running.